Help & contact
Do you have a question or need support?
Most frequently asked questions
You can cancel your ticket depending on the applying conditions of your booked ticket. An exchange is not possible.
Yes. If your train was significantly delayed or cancelled, you can apply for compensation.
If your booked connection is no longer available or changed, you can use alternative connections without changing your booking. Your ticket is no longer linked to the booked connection. This does not apply for connections with mandatory reservations.
The Deutschland-Ticket is a ticket-offer to use public transport across Germany.
If you have booked your ticket on “international-bahn.de”, terms and conditions can differ and depend on the individual operators of the order.
